Support Fact Sheet

• Started in 1999 in Vancouver, Canada
  
• Over 300 Employees in 12 Cities Across North America
• Over 9,000 Customers and 17,000 Dedicated Servers
• 15 State-of-the-Art Data Centers and 9 Co-location Facilities Across North America
  
• Full Solution Provider - Managed Hosting, Co-location, and Network Services
• ServerBeach, a PEER 1 Subsidiary Specializes in Self-Managed Hosting
  
• Publicly Traded on the Toronto Stock Exchange, Ticker Symbol:  PIX

• Profit Magazine - Top 10 Fastest Growing Company
  
• HostReview - Top 10 Best Dedicated Server Package
  
• HostReview - Top 10 Managed Hosting
• HostReview - Top 10 Fastest Growing Company
• HostReview - Top 10 Best Co-location Hosting
• Web Host Directory - No. 1 Dedicated Servers Provider
• Business in Vancouver Magazine - BC's 50 Fastest Growing Companies
• Telly Awards for Excellence in Web Video Commercials

• Microsoft® Windows
• Red Hat® Enterprise Linux
• Operating System Installation and Testing
• Root Access for Customers

• 100% Network Uptime
• Content Delivery Network (CDN)
• CDN Control Panel
• Multiple Tier 1 Upstream Providers
• Redundant Local Loop Providers
• Strategic Peering Relationships
• 100% Guaranteed Uninterrupted Transit to the Internet
• 17 Network Points-of-Presence (POPs)
• Over 500 Public and Private Peering Agreements
• Network Route Control and Diversion Across PEER 1 Network
• Global NOC with Network Experts
• 10G Network
• Redundant, Free DNS Services
• Cisco® Powered Network Using Hot Standby Router Protocol (HSRP)
• Minimal Latency and No Single Point of Failure
• Gigabit Uplinks
• Load Balancing
• DNS Administration Interface

• Safe Harbor®
• Microsoft® Gold Certified Partner
• Red Hat® Advanced Hosting Partner

• MCP
• MCT
• MCSE
• MCDBA
• RHCT
• RHCE
• CCNA
• CCNP
• CISSP
• A+

• Personal Account Manager
• Personal Technical Account Manager (TAM) *
• Personal Solutions Engineer
• 1-Hour Hardware Replacement
• 24x7x365 FirstCall Support™ via Phone or Web
• 24x7x365 Data Center Operations
• Online Customer Portal
• Online Business Resource Center
• Business Development Specialist
• Month-to-Month Contracts
• Service Level Agreements
• Online Ticketing System

• Managed Firewalls
• Managed VPN
• Bi-Weekly Vulnerability Scan
• Optional Security Audits
• Security Consultation Services
• Proactive Critical Patching
• Server Anti-Virus Installation
• Vulnerability Scan Consultation by Security Engineer
• 128-bit SSL Certificates Available

• Proactive Response to Monitoring Events
• Advance Monitoring Reporting
• Port and Network Device Monitoring
• Service Monitoring

• Scalable SAN Storage
• Centralized Data Management
• IBM Tivoli® Storage Management Solution (TSM)
• Disk-to-Disk Backups
• Incremental Forever Backups
• Encrypted and Compressed Backups

• Online Ticketing
• Bandwidth Reporting
• Advance Monitoring Reporting
• Bandwidth Monitoring

• Burstable Bandwidth
• 30-Minute Guided Tour
• Server Hardware Procurement and Deployment
• Custom Implementation Services
• Complex System Planning
• System Architecture Design

• Customized Specifications
• System Installation and Testing
• Support Packages for All Levels of Admin Knowledge

• 15 State-of-the-Art Data Centers
  
• Diesel Generator Power Backup
• Battery Power Backup with UPS
• Fully Redundant HVAC Systems
• Biometric Handscan Access Control
• Monitored Closed Circuit TV
• 24x7 On-Site Security Personnel
• Military-Grade Pass Card Access
• Regulated Climate Control with Full Particle Filtering and Humidity Control

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